Last updated: March 28, 2026
We collect the following categories of data:
We use your data to:
We do not sell your personal data to third parties.
Your data is stored on servers located in the European Union and/or the United States (depending on your plan). We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.2+ in transit, and strict tenant-level data isolation. Access to production data is logged and audited.
The Service integrates with the following third-party processors:
Each sub-processor is bound by data processing agreements. A full sub-processor list is available upon request at privacy@agentcause.com.
We retain your Tenant Data for the duration of your subscription plus 30 days after termination. Call recordings are retained per your configured retention policy (default: 90 days). You may adjust retention settings from your account settings or request immediate deletion.
If you are in the European Economic Area, you have the following rights:
To exercise these rights, contact our DPO at privacy@agentcause.com.
We use essential session cookies for authentication and CSRF protection. We do not use third-party advertising trackers. See our Cookie Policy for the full list of cookies we use.
The Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such data, contact us immediately at privacy@agentcause.com.
Where personal data is transferred outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission or equivalent mechanisms.
We may update this Privacy Policy from time to time. We will notify registered users by email at least 30 days before material changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.
For privacy-related inquiries, contact our Data Protection Officer at:
privacy@agentcause.com